Sam’s Club Associate Information Privacy Notice

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We recently updated our Privacy Notice.

Updates include:

• Updated the “Contact Us” Section

At Walmart, we recognize the tremendous value of our associates. Therefore, we place great importance in managing your information in accordance with our core value of respect for the individual. As a Walmart associate, you are in a unique situation because you are also on some occasions our customer. Because of this, the information Walmart collects about you falls into two categories: your customer information and your associate information. When you shop in Walmart stores or make purchases from Walmart.com, you are acting as a customer of Walmart, and your personal information is protected by the commitments that we make in our member privacy notice. When you are at work or using company-owned equipment, the information that we collect and use about you is considered "associate information." This notice provides increased transparency around how Walmart manages and uses associate information.

Some laws define "personal information" differently, and we use those definitions when they are applicable. Rest assured, though, that no matter where you live, we treat your personal information with respect, and we collect, use, and share it only as described in this Notice. For example, we may collect contact and other information, like your name, email and physical addresses, phone numbers, social security numbers, and other information necessary for business purposes like administering payroll, taxes, and benefits. Associate information does not include publicly available information.

This notice applies to all current and former Walmart and Sam’s Club associates and describes the collection, use, and sharing of associate information, as well as the choices and obligations you have with respect to your information. In this notice, Walmart refers to all Walmart Inc. corporate family of companies located in the United States. This notice does not supersede existing policies. Walmart reserves the right to change this notice at any time. Associates should check OneWalmart regularly for updates.

We may collect or receive (and may have collected or received during the 12-month period prior to the Last Updated date of this Notice) the categories of personal information listed below. Not all categories will be collected for every individual.

• Basic Personal Identifiers, such as name, telephone number, physical address, email address, government-issued identifiers (e.g., national identification numbers, driver’s license numbers, and Taxpayer Identification Number), and signatures.
• Device and Online Identifiers, such as account login information, MAC address, IP address, cookie IDs, mobile ad IDs, and social media information.
• Internet and Other Network Activity Information, such as information about your browsing or search activity as well as your interaction with our websites, mobile applications, emails, or advertisements (for example keystroke patterns which help us determine if it is you or a bot interacting with us).
• Communications, such as the content of emails, text messages, interactions with our bot (AI assistant chatbots), or other communications, call logs, and calendar information, where Walmart is a party to the exchange, you use Walmart devices, or where you use chat features provided by Walmart.
• Demographic Information, such as age, gender, citizenship, ethnicity, date of birth, family or marital status, household income, education, professional and employment information, family health, number of cars owned, and software or virtual assets owned.
• Financial Information, such as bank account and routing numbers.
• Employment Information, such as previous employment information, and performance evaluations.
• Health and health insurance information, such as prescription numbers and health insurance identification numbers. 
• Biometric Information, such as voiceprints, imagery of the iris, retina and facial geometry, fingerprints. 
• Location Information, such as precise geo-location information.
• Sensory Information, such as audio and/or video information and recordings, photographs,  and other sensory information, such as device acceleration and movements and environmental sensors.  
• Background Information, such as background checks and criminal convictions consistent with applicable law.
• Inferences, such as individual preferences and characteristics. This may include information related to any assessment you may take as part of the interview screening process upon hire or during your tenure for promotional opportunities. Sensory information related to vehicle movements may also be used to infer driving behavior, as another example.
• Commercial Information, such as purchase and transaction history, and  information related to the use of your associate discount card or car rental information for company travel.

We may obtain and combine personal information from different sources, as provided below:

Provided Directly by You or a Member of Your Household

Walmart collects personal information directly from you as part of your employment. For example, information that you give us when you fill out an employment application or enroll in benefits programs, or it can be information that you give us when you interact with services such as OneWalmart or fill out your Workplace profile. We may also collect photographs or audio/visual recordings on Walmart property, or during events and activities relating to your employment with Walmart.

Collected Through Automated Means

We collect information from you automatically when you use certain websites Walmart operates for our associates, like One.Walmart.com. For example, we may collect IP address, browser, or operating system information, and referring website. Our websites may use cookies, which are small text files stored on your computer that help us to maintain your session or provide other interactive features. You can turn off cookies through your browser. However, turning off cookies may limit some functionality of the site, such as changing the layout of your personalized content. The site may also use web beacons, which allow us to know if you visited a certain page. Additionally, we collect information from you when you use company equipment, systems, and applications. For more information and more detailed guidance on the use of Walmart systems, access the Policies page on OneWalmart.

We may collect your personal information from technology we use in our stores and corporate facilities, such as our facility cameras. We operate cameras on company property for security and operational purposes, for example, to help us improve the design of our stores to better serve our members and associates.

Automated License Plate Readers (ALPR) may also be in use on our properties, where permitted by law. Personal information is collected from ALPRs to help ensure security, prevent theft and fraud, assist with parking enforcement, and to help maintain the safety of individuals and properties. See our ALPR Privacy Notice for additional information.

Additionally, we collect telematics data in corporate vehicles and devices. Telematics data involves the use of installed hardware to collect and transmit data about a vehicle or device which may include the vehicle’s or device’s location, use, and maintenance needs.

Obtained from Other Companies within Our Corporate Family

We may collect your personal information from another organization within our corporate family of companies, such as with Walmart.

Obtained from External Third-Party Sources

We receive information about you from third party sources to assist us with employment-related activities, and other legal matters. For example, we may collect information from employment background agencies for the purpose of conducting a background check. Examples of the types of information contained in a background check may include your criminal, employment, and educational history, as well as information about your character, general reputation, personal characteristics, mode of living, credit standing, and more. Before requesting a background check, Walmart will obtain your informed and specific consent by asking you to sign a Fair Credit Reporting Act Authorization and Disclosure Form. More information, including market-specific details, can be found in "Additional Resources."

We will not use your associate information to market non-employment related products or services to you without your consent. We may use your personal information for:

• Fulfilling requests and obligations related to your employment.
• Creating and maintaining records related to your employment. 
• Conducting auditing and monitoring of transactions and engagement. 
• Protecting, verifying, and maintaining the safety, quality,  security andof our systems, processes, assets and other properties, and our business.
• Helping to protect against and prevent fraud and other illegal activity, claims and other liabilities.
• Updating our operational and technical functionality. 
• Debugging to identify and repair errors
• Undertaking activities to verity or maintain the quality or safety of our services or devices and to improve, upgrade, or enhance them.
• Conducting business analysis, such as analytics, projections, identifying areas for operational improvement, including training our AI.
• Conducting research and development, including undertaking internal research for technological developments and demonstration.  
• Fulfilling our legal function or obligations.  
• Conducting recruiting and for employment purposes.
• Supporting and improving associate safety.
• Encouraging associate engagement and retention.  

We also may use the information in other ways for which we provide specific notice at the time of collection.

To the extent we process deidentified information, we will maintain and use the information in deidentified form and will not attempt to reidentify the information unless permitted by applicable law.

California Automated Decision-Making Technologies Pre-Use Notice: We may use Automated Decision-Making Technologies to help us make decisions that could have a significant impact on you. If we implement those technologies, we will provide you with notice and you will be able to exercise any rights available to you as described in the “What Are Your California Privacy Rights?” section and accessible through “Your Privacy Choices”.    

Employment Purposes

We will collect personal information about you or your dependents relating to your working relationship with Walmart.  We will use the information for employment purposes and in the context of our employment relationship with you, such as recruiting and hiring, enrolling you in benefits and administering payroll, and for evaluation and training purposes.

• Recruiting and Hiring – We use your personal information to consider your skills, qualifications, and interests in connection with our employment opportunities; to communicate with you and inform you of career opportunities; to conduct background checks if you are offered a job; to improve our recruiting and hiring process.
• Benefits - We will use your information to enroll you, deliver, and communicate with you about the various benefit plans we offer.  Walmart offers associates many different benefits and uses associate information in different ways depending on the type of benefit program.  For example:
  • Associate Discount Cards - you are automatically enrolled to receive an Associate Discount Card once you have met the eligibility requirements. Walmart may monitor or review your use of the associate discount card as a part of an investigation of potential misuse or abuse of the benefit.   
  • Health benefits – Associate information such as date of hire, job classification, medical information about you and your dependents, and more, can be used to determine your eligibility for health benefits as well as to help you select and enroll in the benefits programs that are right for you and your family. If you choose to enroll in a healthcare plan offered by Walmart, it is important to note that your plan does not share associate information collected in the course of your medical care with Walmart unless it is required or permitted by law.  One example of this is compliance with the Affordable Care Act (ACA), which requires an employer to report that employees are enrolled in a healthcare plan, so the plan provider must share information necessary for Walmart to comply with ACA requirements.
  • Fitness Membership – Use of the Walton Life Fitness Pass (WLFP) is optional.  If you decide to be a member, we will collect personal information about you and your dependents in order to enroll you in membership, deduct the membership fee from your paycheck, and otherwise administer your membership.   Aggregated information from sign-in times and class participation may be used to ensure that programs, locations and equipment fit the needs of WLFP members.
• Payroll - We will use information you have provided, such as direct deposit or banking information, to administer payroll services. 
• Job Performance and Career Management - We will use your information for the purposes of evaluating performance, managing job related training, building career-path development insights and tools, and optimizing job roles.
• Walmart Participation in State and Federal Worker and Business Incentive Programs – We may use your information when it is required to participate in tax and employment incentive programs offered by state and federal governments.  In order to verify that an associate qualifies Walmart for a tax or other incentive, Walmart may be required to submit personal information, including Social Security Numbers (or other such government identifiers), to the government entity or their vendor(s) for business operations.
• Legal purposes – We may use your information to prepare any legal claim or defense necessary to protect the interests of Walmart, our associates, and our customers.
• Investigative purposes – We may use your information to conduct investigations related to company policies.

During the 12-month period prior to the Last Updated date of this Notice, we may have disclosed your personal information with certain categories of third parties as described in the sections below.

Sharing with the Walmart Business

Associate information may be shared with our business teams or within our corporate family of companies (retail companies and non-retail companies, e.g., Walmart and One Finance), as permitted by law.

Sharing with Vendors for Business Operations

From time to time, we may utilize vendors for business operations to administer certain programs, benefits, or administrative functions on behalf of Walmart. We require our vendors for business operations to keep your personal information confidential.

Sharing for Legal Requirements and Protection of Walmart and Others

We may share your personal information in other special circumstances, which include situations when sharing is required by law, or we believe sharing will help to protect the safety, property, or rights of Walmart, our customers, our associates, or other persons. Examples include:

• Protecting the health or safety of individuals.
• Addressing crimes committed on Walmart property.
• Identifying and addressing fraud or financial risk.
• Responding to a request from law enforcement, search warrant, or other valid legal inquiry.
• Responding to a court or other investigative body in the case of an alleged breach of an agreement or violation of law.
• Assist with fraud prevention and potential criminal activity.

Business Transfers

In the event that all or a part of our business is merged, sold or reorganized (including transfers made as a part of insolvency or bankruptcy proceedings), personal information about you could be shared with the successor business. We will use reasonable measures to help ensure that any successor treats your information in accordance with this Notice.

We may disclose your personal information with certain categories of third parties, as described below.

We will keep the personal information we collect about you for as long as necessary to carry out the purposes set forth in this Privacy Notice or any other notice provided at the time of data collection, but no longer than as required or permitted under applicable law or internal Walmart policy. We dispose of the information we collect in accordance with Walmart’s retention policies and procedures.

Biometric Retention Schedule

Walmart will permanently destroy your biometric identifiers and biometric information when the first of the following occurs: (i) the initial purpose for collecting or obtaining such biometric data has been satisfied; (ii) within three years of your last interaction with us; or (iii) as otherwise required by applicable law.

We recognize the importance of maintaining the security of our associate’s personal information. We use reasonable security measures including physical, administrative, and technical safeguards to protect your personal information. These measures may include physical and technical security access controls or other safeguards, information security technologies and policies, procedures to help ensure the appropriate disposal of information, and training programs. We have a team of associates who are responsible for helping to protect the security of your information.

Walmart does not knowingly sell or share (for cross-context behavioral advertising) the personal information of consumers under 16 years of age. For more information about treatment of children’s personal information, see the Walmart Privacy Notice.

Associates may elect to receive certain communication relating to their employment through email, phone, text message, and/or physical mail. Teams that manage associate information may communicate with you in various ways, so you may need to review your communications choices in several different places.

We offer associates many opportunities to participate in new initiatives and programs designed to add value to the workplace experience, for example the Associate Engagement Survey (AES) and Associate Giving Programs. Participation in these programs is voluntary, and the information that you share with us or the vendors for business operations that enable us to provide these programs will be handled responsibly and in accordance with this notice. There are certain programs where personal information of all associates is shared with the vendors for business operations prior to any enrollment by the associate. In such cases we require by contract that the benefit provider handle the information responsibly and in accordance with conditions specified by Walmart.

Cameras         

To ensure the safety and security of our customers, associates, and assets, closed circuit television and cameras are used throughout Walmart facilities. These cameras are used for purposes such as safety and security, asset protection, operations improvement, and deterrence and investigation of misconduct. Cameras will only be used in areas where an individual has an expectation that the individual could be recorded.

Equipment and Systems

We have a reasonable interest in ensuring that company equipment and systems, as well as data, are protected and used properly. Accordingly, to the extent allowed by applicable law, we monitor or record any and all use of company equipment and systems, including use for personal purposes.

For more information, including market-specific policies, see "Additional Resources."

If you are a California resident, you can make certain requests regarding your personal information, and we will fulfill each request to the extent required by law. If we are unable to comply with your request in whole or in part, we will notify you with reasons for the denial. We do not offer the option for you to request we stop selling your personal information or sharing it for cross-context behavioral advertising because we do not conduct such selling or sharing of our associates’ personal information.

As stated in more detail below, you can request that we:

• Provide you with access to a copy of and certain details regarding the personal information we have about you.
• Provide you with access to Automated Decision-Making Technologies, when applicable.
• Opt-out of Automated Decision Making-Technologies, when applicable.
• Delete your personal information.
• Correct your inaccurate personal information.
• Limit the use or disclosure of your sensitive personal information (SPI).

To exercise any of these privacy rights, click “Your Privacy Choices”, or call 1-800-Walmart (1-800-925-6278), press one, and say, “Privacy”.

Request to Access My Personal Information: You have the right to request access to the personal information we may have collected about you.

Requests to access your personal information may be submitted up to two times in a rolling twelve-month period. In response, we will return to you the following categories of information, to the extent required by law:

• The categories of personal information we have collected about you.
• The categories of sources from which we collect your personal information.
• The business or commercial purpose for collecting, selling, or sharing your personal information.
• The categories of third parties to whom we disclose personal information.
• The specific pieces of personal information we have collected about you.
• A list of categories of personal information that we have sold or shared for cross-context behavioral advertising, along with the categories of third parties we sold it to or shared it with for cross-context behavioral advertising.
• A list of categories of personal information that we have disclosed for a business purpose, along with the categories of vendors for business operations and contractors we disclosed it to.

Delete My Personal Information: You have the right to ask that we delete your personal information. Once we receive a request, we will delete the personal information (to the extent required by law) we hold about you as of the date of your request from our records and direct our vendors for business operations to do the same.

Correct My Personal Information: You have the right to ask that we correct the personal information we may have collected about you if that information is inaccurate. We reserve the right to request identifying documentation from you in certain circumstances, as permitted by law. 

Limit the Use and Disclosure of SPI: You have the right to ask that we limit our use and disclosure of your SPI to certain purposes permitted by law. If we have processed your request to limit the use and disclosure of your SPI, you can confirm your preference on the same page on which you made the request by selecting “Your Privacy Choices”.

Opt-Out of Automated Decision Making 

You have the right to ask that we not make significant decisions about you using Automated Decision-Making Technologies. When we use these technologies, you can opt out at any time by selecting “Your Privacy Choices” and following the prompts provided.

We will not retaliate against you for exercising your rights. We will not deny you goods or services, charge different prices or rates, provide a different level of service or quality of goods, or suggest that you might receive a different price or level of quality for goods. Some programs or membership services require usage of personal information to function, so compliance with your request may impact those experiences.

How Do We Verify Your Identity to Complete Your Access, Correction and Deletion Requests:
If you request access to your personal information, including significant decisions we may have made about you using Automated Decision-Making Technologies, or the correction or deletion of, your personal information we will verify your identity before disclosing the requested information. To do so, we may ask that you log into your account or provide us with your:

• First name*, Middle initial, Last name*
• Address*
• Email address
• Phone number

*Required field

When you make a request, you will be asked to answer a few questions about yourself to help us verify your identity. Third-party identification services may help us with verification to prevent disclosure of your personal information resulting from fraudulent requests. You may be asked to log into your online account and complete a one-time passcode validation. In the event more documentation is necessary to verify your identity, we will notify you directly.

What If You Can’t Verify My Identity?
If we can’t verify your identity, we will notify you, and your request(s) to access, request, or delete your personal information may not be processed. Any requests may be denied if we have reason to believe they are fraudulent.

How Do I Submit a Request Using an Authorized Agent?
If you’d like an authorized agent to exercise your rights for you, they may use the same links described above to submit requests. We require documentation demonstrating your agent’s authority to submit requests on your behalf. For example, a valid power of attorney or other documentation, including a letter, signed by you (the California resident) authorizing the agent to submit your requests. You can download a sample letter from the request form. Documentation may be uploaded at the time you submit your request on our website or provided to us up to 10 business days after. If you submit your request by calling, you can email your forms to globalprivacy@wal-mart.com.

Number of Requests Fulfilled Last Year
To view metrics about how many requests we received last year, please click How Many California Consumer Privacy Act Requests Did We Fulfill Last Year?

Shine the Light
California residents also have the right to request that we provide you with (a) a list of certain categories of personal information we have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year and (b) the identity of those third parties. To exercise this right, contact us at the address below.

Notice of Financial Incentive

If we provide a financial incentive, we will provide you with the details, including how the incentive is related to your data before you participate so that you may make an informed decision about whether and how to participate. In the event you decide to take advantage of a financial incentive, you will always have the right to withdraw from participation and we will provide you with directions on how to do so.

For current associates, please access the Policies page on OneWalmart for additional information.

This Notice does not create an express or implied contract of employment or any other contractual commitment. Walmart may modify this Notice at its sole discretion without notice, at any time, consistent with applicable law. Employment with Walmart is on an at-will basis, which means that either Walmart or the associate is free to terminate the employment relationship at any time for any or no reason, consistent with applicable law.

Walmart reserves the right to change this Notice at any time. Associates should check OneWalmart regularly for updates. We will provide notice of significant updates. We’ll always post the date our Privacy Notice was last updated at the top of the Notice.

You may discuss questions or concerns about this Notice with your management team or your HR business partner. Additionally, you may contact the benefits department, payroll department, or any other group that maintains information about you through this process. Up to date phone numbers are maintained on OneWalmart. If you have a concern you may report it to Global Ethics through www.walmartethics.com, ethics@wal-mart.com, or 1-800-WM-ETHIC.

Contact our Customer Service Team or write the Walmart Privacy Office with any questions or comments about this Notice or about how we handle your personal information. The Privacy Office’s address is:

Sam’s Club Corporate Privacy
Privacy Office, MS #0160
811 Excellence Dr
Bentonville, AR 72716-0160